You are part of ProQuest history at the inaugural ProQuest User Summit! Your fellow librarians from all over the world are coming together to build a strong community of users of ProQuest workflow software products. Sign up for sessions below and enjoy this opportunity to meet, share and learn with your peers.**Note: you can always change your mind and choose another session

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2 - Discovery Track [clear filter]
Thursday, October 8


DT01: No Advanced Users Left Behind - Discovery for All
The University of Southern California Libraries’ implemented Summon in 2010 and since 2012 it has been the primary search option on our homepage. The Summon Working Group, also established in 2012, has lobbied for enhancements and modifications geared towards making Summon a search tool that meets the needs of both novice and advanced researchers. While Summon appears to be satisfying the basic research needs of most undergraduates, it remains problematic for our more advanced users (faculty, graduate students and librarians). This presentation will share the results of a study conducted in 2014 about how well Summon handles known item searches. We will also provide details on the pain points USC’s advanced users have experienced, garnered through usability studies and surveys. We will offer suggestions for enhancements to ensure that Summon is able to provide the precision search options and targeted results today’s advanced researchers demand.

avatar for Caroline Muglia

Caroline Muglia

Collection Assessment Librarian, University of Southern California
Caroline Muglia is the Collection Assessment Librarian at University of Southern California Libraries located in Los Angeles. A first of its kind position, she uses an evidence-based approach to maintaining a strong and relevant collection for all users. Before coming to USC, Caroline... Read More →
avatar for Elizabeth Namei

Elizabeth Namei

Reference & Instruction Librarian, liaison and selector for U.S. and British History, and American Studies and Ethnicity, University of Southern California
Elizabeth Namei is a Reference & Instruction Librarian at the University of Southern California in Los Angeles where she serves as the liaison and selector for U.S. and British History, and American Studies and Ethnicity.  Since joining USC, the use and performance of USC’s discovery... Read More →

Thursday October 8, 2015 10:00am - 10:45am
Kane - 3rd Floor


DT02: Helping Students "Get It": Redesigning 360 Link to Improve Access to Full Text
Over the last decade, much investment has been made in improving discovery of content while little attention was paid to improving the ability for end-users to link to and access full-text of desired materials. Bonnie Imler will share details of ongoing usability research on the struggles students encounter with link resolver menus. Inspired by Imler’s early research, learn how 360 Link has evolved and dramatically improved the user experience over the last year and, now offers linking reliability for end-users. Eddie Neuwirth will also cover other topics like: Mechanics of linking: OpenUrl vs. Index Enhanced Direct Linking and User Interface design, enhancements and best practices.

avatar for Bonnie Imler

Bonnie Imler

Library Director, Penn State University (Altoona)
Bonnie Imler is the Library Director at Penn State Altoona and the Web Usability and Assessment Coordinator for Penn State University Libraries. Her research focus is on User Experience (UX) and specifically actual student usage of library electronic resources. She has conducted... Read More →
avatar for Eddie Neuwirth

Eddie Neuwirth

Product Manager Lead, Discovery Services, ProQuest
Eddie Neuwirth (@EddieNeuwirth), Product Manager Lead, Discovery Services for ProQuest has been a lead team member in developing the groundbreaking Summon service and next generation 360 Link link resolver. He holds an MFA degree from UCLA and has worked at several digital media... Read More →

Thursday October 8, 2015 10:45am - 11:30am
Kane - 3rd Floor


DT03: Discovering Discovery: Peking University's Journey and Beyond
This session begins with an overview of the Chinese academic library’s general situation and a briefing of Peking University and its libraries. Then, the presentation will share Peking University’s experience as the first user of Summon in China with a special focus on the issues faced by a Chinese academic library including: metadata coverage of Chinese content, Chinese MARC (CNMARC) mapping and loading, RTA (Real Time Availability) for ILS, refinement for local digital content, and Chinese searching and interface. The presentation will then cover the pros and cons summarized from a user survey, faculty feedback, and usage statistics. She will also share thoughts and raise questions on what will be beyond discovery in a rapidly changing technological environment.

avatar for Hua Nie

Hua Nie

Deputy Library Director, Peking University Library
Ms. Nie, Hua is a deputy director of Peking University Library, Beijing, China. She obtained her MLA in School of Library and Information Studies, the University of Wisconsin-Madison in 1996 and her BS in Electronic Engineering, Zhejiang University, in 1986. She is mainly responsible... Read More →

Thursday October 8, 2015 1:00pm - 1:45pm
Kane - 3rd Floor


DT04: Top Five Summon Best Practices
Join a veteran ProQuest Discovery subject matter expert for ProQuest for this session. He will draw on his broad experience with hundreds of customers over more than six years working with our Discovery products and will distil the ideas and approaches we think every Summon customer should know Learn how to maximize a Basic Search with “Search-Refine-Get.” Take advantage of Advanced Search for known-item searching. See how and why your institution can easily deploy widgets and other custom search boxes based on Summon.

avatar for Kevin Lane-Cummings

Kevin Lane-Cummings

Senior Training and Consulting Partner, ProQuest
Kevin Lane-Cummings has been a technical communicator and trainer for over 25 years. With ProQuest, he has been training clients on Summon, 360 Link, and other Workflow Solutions services for the past two years. Before that, he spent four years with ProQuest as a technical writer... Read More →

Thursday October 8, 2015 1:45pm - 2:30pm
Kane - 3rd Floor


DT05: Understanding the ERM and Discovery Ecosystem
In the past 20 years, academic library search tools have become progressively more powerful and capable of discovering and delivering scholarly information. They have also become more complex, evolving beyond standalone databases to collections of resources on different vendor platforms that we expect to interoperate. Librarians on the frontline often relate end user confusion and frustration over how the moving parts fit together – and sometimes don’t fit like they should. In the context of a library that uses Summon, Link 2.0 and Intota, the presenter describes an approach to helping all library staff understand how the ERM and discovery ecosystem works, and where it can fail, empowering more effective end user service. He also suggests ways in which a holistic understanding that merges discovery and resource management concerns can help libraries optimize their ERM processes.

avatar for James Hammons

James Hammons

Head of Library Technologies, Ball State University
James Hammons joined Ball State University Libraries in 1998, where he is currently Head of Library Technologies. He and his crew mind Intota, Summon, 360 Link, myriad research databases, the interlibrary loan and library management systems, a data warehouse, and some homegrown... Read More →

Thursday October 8, 2015 2:45pm - 3:30pm
Kane - 3rd Floor


DT06: Relevancy Ranking Improvements and Future Enhancements
Find out more about recent improvements to Summon’s relevance algorithm. The presentation includes enhancements to known item searching, improvements for general, exploratory searches, and adjustments to both static and dynamic ranking to ensure better results for the end user. Learn details and insight into recent changes in the algorithm as well as a glimpse into the roadmap for relevance moving forward. Included in the presentation will be a snapshot of user feedback gathered during evaluation of the new algorithm’s performance.

avatar for Brent Cook

Brent Cook

Director Product Management, Summon, ProQuest
Brent D. Cook, Director Product Management, Summon, joined ProQuest in 2014. Prior to ProQuest, Brent worked in product management for over 15 years, starting with a variety of Internet startups. He was the Senior Product Manager for some of the United States’ first mobile... Read More →

Thursday October 8, 2015 3:30pm - 4:15pm
Avenue Ballroom - 4th Floor
Friday, October 9


DT07: The Hills are Alive with the Sound of Metadata: How Summon and the Knowledgebase Work Together to Represent Content
Article titles, and article authors. Publication dates, and publication places. Title lists that populate our knowledgebase. These are a few of our metadata things. Join our content experts as they walk you through what it takes to get metadata into Summon and the Knowledgebase, and how the two relate to each other to make content discoverable. From ingestion to post-ingestion maintenance and updating, learn about what it takes to manage such copious amounts of metadata, and how it can influence the user experience when using Summon and the Knowledgebase.

When the link breaks, when the duplicate dings, when you’re feeling mad, just simply remember these metadata things. And then you won’t feel so bad. (We hope)

avatar for Allison Feist

Allison Feist

Manager, Content Production, Content Ops, ProQuest
Allison Feist is a manager of Content Production at ProQuest, where she serves as the liaison for the Program for Cooperative Cataloging at the Library of Congress. She holds an MLIS from the University of Illinois at Urbana-Champaign.
avatar for Wendy Gabelhouse

Wendy Gabelhouse

Content Analyst, ProQuest
Wendy Gabelhouse, Content Analyst, joined ProQuest in 2006,where she has specialized in metadata acquisition and ingestion for various Workflows Solutions’ products. She has been a member of the Summon Content Operations Team since 2010. In her current role, she works closely... Read More →

Friday October 9, 2015 9:30am - 10:15am
Kane - 3rd Floor


DT08: Promoting the Value of the Library while Saving Money and Reducing Textbook Costs for Students
Join Kate and Eddie as they discuss how escalating textbook costs and continually evolving technologies for delivering course content have put libraries at the center of trying to make textbooks and course materials more affordable.  Kate shares experiences and lessons learned from its Open SUNY Textbooks initiative which encourages faculty to adopt, adapt or create free or low-cost alternatives to expensive textbooks.  Learn how libraries can use the new ProQuest SIPX in combination with Summon to promote library resources that save students and the library money, while at the same time making it easier for faculty to create reading lists that adopt alternative and cheaper course materials.

avatar for Eddie Neuwirth

Eddie Neuwirth

Product Manager Lead, Discovery Services, ProQuest
Eddie Neuwirth (@EddieNeuwirth), Product Manager Lead, Discovery Services for ProQuest has been a lead team member in developing the groundbreaking Summon service and next generation 360 Link link resolver. He holds an MFA degree from UCLA and has worked at several digital media... Read More →
avatar for Kate Pitcher

Kate Pitcher

Interim Director of Milne Library, SUNY
Kate Pitcher is currently Interim Director of Milne Library at the State University of New York (SUNY) College at Geneseo. Prior to this, she was Head of Technical Services & Collection Development and chair of the scholarly communications team. Her background at Milne Library... Read More →

Friday October 9, 2015 10:30am - 11:15am
Kane - 3rd Floor


DT09: Lightning Talks
Quick, 15 minute talks by librarians on topics of interest

1) Working better together- Improving discovery and user experience by integrating data from multiple sources in our discovery environment
Jesse T. Koennecke, Head of Electronic Resources, Cornell University

2) Customizations made to the new 360 Link (Link 2.0)
Robert Sebek, Libraries Webmaster, Virginia Tech University


3) Using the Summon API to power our homegrown course reserves application
Paul Joseph, Systems Librarian, University of British Columbia

avatar for Eddie Neuwirth

Eddie Neuwirth

Product Manager Lead, Discovery Services, ProQuest
Eddie Neuwirth (@EddieNeuwirth), Product Manager Lead, Discovery Services for ProQuest has been a lead team member in developing the groundbreaking Summon service and next generation 360 Link link resolver. He holds an MFA degree from UCLA and has worked at several digital media... Read More →

avatar for Paul Joseph

Paul Joseph

Systems Librarian, University of British Columbia
avatar for Jesse Koennecke

Jesse Koennecke

Director, Acquisitions & E-Resource Licensing, Cornell University
Ask me about Battledecks@ER&L!
avatar for Robert Sebek

Robert Sebek

Libraries Webmaster, Virgina Tech

Friday October 9, 2015 11:15am - 12:00pm
Kane - 3rd Floor


DT10: NISO Open Discovery Initiative and Summon Content Strategy
The NISO Open Discovery Initiative (ODI) group started its work in early 2012 to define best practices for the new generation of library discovery services such as ProQuest’s Summon. As Discovery Systems become more embedded in the fabric of libraries, it is vital that vendors be as transparent as possible—to both libraries and content providers—as to how their systems allow content to be discovered and analytics about what content has been discovered.

In this session, Steve Guttman will provide both an update to ProQuest’s compliance with NISO ODI, as well as insight into some of the important aspects of Discovery that ODI doesn’t (yet) address. ProQuest is a firm believer in “Democratic Discovery,” and ensures that content from all vendors has an equal opportunity to be discovered and viewed. Michelle D’Couto will provide an update on Summon content: what’s in the index, how fast is it growing, what new vendors have contributed to the index, and, what is the ProQuest’s content strategy moving forward.

avatar for Michelle D'Couto

Michelle D'Couto

Lead Product Manager, Intota, ProQuest
Michelle D’Couto is lead product manager at ProQuest. In her current role, she is the primary liaison with leading institutions in developing the next generation library services platform. She has extensive experience in understanding technology gaps and opportunities, migration... Read More →
avatar for Steve Guttman

Steve Guttman

Senior Director of Product Management, ProQuest
Steve Guttman is a senior director of product management for ProQuest. In this role he leads a dynamic team of product managers dedicated to developing solutions for discovery, researcher workflow and researcher profile services. He is passionate about improving the user experience... Read More →

Friday October 9, 2015 1:15pm - 2:00pm
Kane - 3rd Floor