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You are part of ProQuest history at the inaugural ProQuest User Summit! Your fellow librarians from all over the world are coming together to build a strong community of users of ProQuest workflow software products. Sign up for sessions below and enjoy this opportunity to meet, share and learn with your peers.**Note: you can always change your mind and choose another session

Check out the Social Events & Dining Options and the Transportation & Weather Information
*A sign-up sheet for dining options will be available during the Welcome Reception


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Wednesday, October 7
 

5:00pm

6:00pm

Registration Open
Wednesday October 7, 2015 6:00pm - 8:00pm
Clark - 4th Floor
 
Thursday, October 8
 

7:00am

Registration Open
Thursday October 8, 2015 7:00am - 12:00pm
Avenue Ballroom - 4th Floor

7:30am

8:00am

Support Desk Open
Thursday October 8, 2015 8:00am - 5:00pm
McHenry - 3rd Floor

8:30am

Welcome Address
Speakers
avatar for John 'JG' Chirapurath

John 'JG' Chirapurath

SVP & General Manager, ProQuest
John “JG” Chirapurath is Senior Vice President and General Manager of Workflow Solutions. In this role, he leads strategic development of ProQuest’s technology business, which focuses on empowering the academic community with solutions that improve research outcomes and enable libraries to deliver greater value to their institutions. | | Mr. Chirapurath’s professional career spans more than 15 years of progressive... Read More →
avatar for Kurt Sanford

Kurt Sanford

CEO, ProQuest
Kurt Sanford was named CEO of ProQuest, LLC in July 2011. Previously, Kurt was President, Global Operations for the global legal business of LexisNexis, with responsibility for global oversight and management of all technology functions, editorial and production, and customer support. Other positions held by Kurt at LexisNexis during his 14-year tenure include President and CEO of U.S. Corporate and Public Markets, CEO of LexisNexis Asia Pacific... Read More →


Thursday October 8, 2015 8:30am - 8:45am
Avenue Ballroom - 4th Floor

8:45am

Opening Keynote - State of the State
Speakers
avatar for Jane Burke

Jane Burke

Vice President, Market Development for the Workflow Solutions unit of ProQuest, ProQuest
Jane Burke, Vice President, Market Development for the Workflow Solutions unit of ProQuest, is one of the executive sponsors of Intota™, ProQuest’s web-scale management solution. In this role, she is providing strategic leadership and working closely with the development partners to deliver a world class library collection management solution. Since joining the company in 2005, Ms. Burke has served in senior leadership roles for... Read More →
avatar for John 'JG' Chirapurath

John 'JG' Chirapurath

SVP & General Manager, ProQuest
John “JG” Chirapurath is Senior Vice President and General Manager of Workflow Solutions. In this role, he leads strategic development of ProQuest’s technology business, which focuses on empowering the academic community with solutions that improve research outcomes and enable libraries to deliver greater value to their institutions. | | Mr. Chirapurath’s professional career spans more than 15 years of progressive... Read More →
avatar for Kurt Sanford

Kurt Sanford

CEO, ProQuest
Kurt Sanford was named CEO of ProQuest, LLC in July 2011. Previously, Kurt was President, Global Operations for the global legal business of LexisNexis, with responsibility for global oversight and management of all technology functions, editorial and production, and customer support. Other positions held by Kurt at LexisNexis during his 14-year tenure include President and CEO of U.S. Corporate and Public Markets, CEO of LexisNexis Asia Pacific... Read More →


Thursday October 8, 2015 8:45am - 9:45am
Avenue Ballroom - 4th Floor

10:00am

MT01: Intota Implementation - User Experiences
1) There is no Manual: Challenging traditional workflow processes and developing problem-solving skills

Presenter: Sandra Morden, Head, Discovery and Technology Services, Queens University, Ontario, Canada
Presenter: Michael Vandenburg, Associate University Librarian

Some staff are very comfortable with known processes and step-by-step manuals. In order to move to the more advanced use of a tool like Intota, it is important to understand the larger concepts and to develop skills and interest in problem-solving. There is no manual! How do we get people there? We will share some ideas and will invite thoughts from participants

2) Overview of how Intota can Meet the Needs of your Library Now

Presenter: Ashley Zmau, E-Resources Librarian, University of Texas at Arlington Libraries:

The day-to-day management of e-resources is often chaotic; many libraries are short staffed or dealing with staff turnover and lackadaisical record keeping. Intota v.1 can alleviate this stress by ending siloed job duties and providing a previously unachievable atmosphere of transparency. This session will demonstrate how to cross train your staff and operate by the “hit by bus” mentality: if you, as the supervisor of your unit, were hit by a bus tomorrow, would your co-workers know how to manage your e-resources?

Speakers
avatar for Sandra Morden

Sandra Morden

Head, Discovery and Technology Services, Queens University
Sandra Morden is Head, Discovery and Technology Services at Queen’s University, where she is responsible for providing leadership and direction in the planning, development, delivery and ongoing assessment of high quality services in the Library’s Discovery and Technology Services Division (DTS). DTS is responsible for interrelated services, systems and tools connecting users with information resources and services and supporting... Read More →
avatar for Michael Vandenburg

Michael Vandenburg

Associate University Librarian, Queens University
Michael Vandenburg is the Associate University Librarian at Queen’s University where he provides leadership for strategic planning, development, and assessment of the library's information infrastructure. In this role, he oversees and supports the library's divisions responsible for information systems, digital initiatives, electronic resource management, and information service points. Prior to arriving at Queen's in 2009, Michael held... Read More →
avatar for Ashley Zmau

Ashley Zmau

E-resources Librarian, University of Texas at Arlington
Ashley Zmau is the Assistant Librarian for E-resources at the University of Texas at Arlington where she provides leadership for managing the e-resource lifecycle and license negotiation while working collaboratively to support liaison librarians for outreach and scholarship. In this role, she oversees the Serials Team comprised of four Library Specialists, and is responsible for maintaining the Library’s ERM, as well as the management of all... Read More →


Thursday October 8, 2015 10:00am - 10:45am
Avenue Ballroom - 4th Floor

10:00am

DT01: No Advanced Users Left Behind - Discovery for All
The University of Southern California Libraries’ implemented Summon in 2010 and since 2012 it has been the primary search option on our homepage. The Summon Working Group, also established in 2012, has lobbied for enhancements and modifications geared towards making Summon a search tool that meets the needs of both novice and advanced researchers. While Summon appears to be satisfying the basic research needs of most undergraduates, it remains problematic for our more advanced users (faculty, graduate students and librarians). This presentation will share the results of a study conducted in 2014 about how well Summon handles known item searches. We will also provide details on the pain points USC’s advanced users have experienced, garnered through usability studies and surveys. We will offer suggestions for enhancements to ensure that Summon is able to provide the precision search options and targeted results today’s advanced researchers demand.

Speakers
avatar for Caroline Muglia

Caroline Muglia

Collection Assessment Librarian, University of Southern California
Caroline Muglia is the Collection Assessment Librarian at University of Southern California Libraries located in Los Angeles. A first of its kind position, she uses an evidence-based approach to maintaining a strong and relevant collection for all users. Before coming to USC, Caroline lived in Washington, DC and worked at the Library of Congress before moving to a private sector education technology company as their Data Librarian. She received... Read More →
avatar for Elizabeth Namei

Elizabeth Namei

Reference & Instruction Librarian, liaison and selector for U.S. and British History, and American Studies and Ethnicity, University of Southern California
Elizabeth Namei is a Reference & Instruction Librarian at the University of Southern California in Los Angeles where she serves as the liaison and selector for U.S. and British History, and American Studies and Ethnicity.  Since joining USC, the use and performance of USC’s discovery tool, Summon, has been one of her main research interests, presenting on it at SCELC, CARL, and ACRL, about it.  Prior to moving to Southern... Read More →


Thursday October 8, 2015 10:00am - 10:45am
Kane - 3rd Floor

10:45am

MT02: Collections Workflow and Communication Strategies from Start to Finish for Small and Mid-Size Academic Libraries
Collection decisions are not made in isolation, and communications and efficient workflows are essential, but challenging. Natasha Cooper will moderate this lively panel where fellow librarians Beverly Geckle and Judi Guzzy will describe their workflow from the point of identifying and evaluating a resource, to adding it to the collection, to analyzing use and making a renewal decision. The panel will share communication points across the library and step-by-step processes , as well as how decisions are tracked using Intota and outside of Intota. Suggestions/best practices from presenters and audience members to share post-conference will be welcome.

Moderators
avatar for Natasha Cooper

Natasha Cooper

Collection Development and Analysis Librarian, Syracuse University
Tasha Cooper is a Collection Development and Analysis Librarian at Syracuse University Libraries, in Syracuse, NY.  Her collection responsibilities include arts and humanities areas, as well as education, information studies, management, and public communications.  She is also the subject librarian for information studies.  She is a member of the Association for Library Collections and Technical Services (ALCTS) and the Association... Read More →

Speakers
avatar for Beverly Geckle

Beverly Geckle

Continuing Resources Librarian, Middle Tennessee State University
Beverly Geckle earned her MLS in 2000 from the University of Maryland, College Park. She is currently the Continuing Resources & Government Documents Librarian in the Collection Development & Management department at Middle Tennessee State University where she has worked since 2006. Prior to MTSU she was the Serials Librarian at the University of Baltimore Law Library. Additionally, Ms. Geckle worked as a paraprofessional for several... Read More →
avatar for Judith Guzzy

Judith Guzzy

Technical Services Librarian, Johnson County Community College
Judi Guzzy is a Professor and Technical Services Librarian at Johnson County Community College in Overland Park, Kansas where she coordinates the acquisitions, description and receipt for all resource formats. Judi received her M.L.I.S. from the University of California, Berkeley and previously held positions at the Washington State Library and Saint Louis University.


Thursday October 8, 2015 10:45am - 11:30am
Avenue Ballroom - 4th Floor

10:45am

DT02: Helping Students "Get It": Redesigning 360 Link to Improve Access to Full Text
Over the last decade, much investment has been made in improving discovery of content while little attention was paid to improving the ability for end-users to link to and access full-text of desired materials. Bonnie Imler will share details of ongoing usability research on the struggles students encounter with link resolver menus. Inspired by Imler’s early research, learn how 360 Link has evolved and dramatically improved the user experience over the last year and, now offers linking reliability for end-users. Eddie Neuwirth will also cover other topics like: Mechanics of linking: OpenUrl vs. Index Enhanced Direct Linking and User Interface design, enhancements and best practices.

Speakers
avatar for Bonnie Imler

Bonnie Imler

Library Director, Penn State University (Altoona)
Bonnie Imler is the Library Director at Penn State Altoona and the Web Usability and Assessment Coordinator for Penn State University Libraries. Her research focus is on User Experience (UX) and specifically actual student usage of library electronic resources. She has conducted studies on student use of full-text articles, databases, link resolvers, and ebooks. She has published articles on her usability study results and the use of screen... Read More →
avatar for Eddie Neuwirth

Eddie Neuwirth

Product Manager Lead, Discovery Services, ProQuest
Eddie Neuwirth (@EddieNeuwirth), Product Manager Lead, Discovery Services for ProQuest has been a lead team member in developing the groundbreaking Summon service and next generation 360 Link link resolver. He holds an MFA degree from UCLA and has worked at several digital media and technology start-ups including one that pioneered federated search technology for libraries. He has over ten years of experience in delivering innovative software... Read More →


Thursday October 8, 2015 10:45am - 11:30am
Kane - 3rd Floor

11:30am

Lunch - Network & Dine Around Chicago
Check out the Social Events & Dining Options for lunch options near the hotel

Thursday October 8, 2015 11:30am - 1:00pm

1:00pm

MT03: If at First You Don’t Succeed: Implementing ERM at the University of Texas at Austin
The University of Texas Libraries implemented an ERM in 2011 . Alisha Quagliana will share how the library managed the initial implementation and training, then discuss some of the biggest challenges and the ongoing projects using Intota as well as top takeaways from the process.

Speakers
avatar for Alisha L Quagliana

Alisha L Quagliana

Discovery & Access Coordinator, The University of Texas at Austin
Alisha Quagliana serves as the Discovery & Access Coordinator at the University of Texas at Austin Libraries. Began her career in 2001 as the Electronic Journal Assistant at the UT Libraries while she sent to library school. She graduated in 2003 with an MS in Information Studies from the School of Information at the University of Texas at Austin. Shortly after that she was hired as the E-Journal Metadata Librarian to spearhead the... Read More →


Thursday October 8, 2015 1:00pm - 1:45pm
Avenue Ballroom - 4th Floor

1:00pm

DT03: Discovering Discovery: Peking University's Journey and Beyond
This session begins with an overview of the Chinese academic library’s general situation and a briefing of Peking University and its libraries. Then, the presentation will share Peking University’s experience as the first user of Summon in China with a special focus on the issues faced by a Chinese academic library including: metadata coverage of Chinese content, Chinese MARC (CNMARC) mapping and loading, RTA (Real Time Availability) for ILS, refinement for local digital content, and Chinese searching and interface. The presentation will then cover the pros and cons summarized from a user survey, faculty feedback, and usage statistics. She will also share thoughts and raise questions on what will be beyond discovery in a rapidly changing technological environment.

Speakers
avatar for Hua Nie

Hua Nie

Deputy Library Director, Peking University Library
Ms. Nie, Hua is a deputy director of Peking University Library, Beijing, China. She obtained her MLA in School of Library and Information Studies, the University of Wisconsin-Madison in 1996 and her BS in Electronic Engineering, Zhejiang University, in 1986. She is mainly responsible for library information infrastructure, library systems, digital content and initiatives development, scholarly communication, and open access. Research projects she... Read More →


Thursday October 8, 2015 1:00pm - 1:45pm
Kane - 3rd Floor

1:45pm

MT04: What’s This I Hear About a New Knowledgebase?
The secret is out! ProQuest has been hard at work behind the scenes, re-engineering and expanding our centrally-managed Knowledgebase and its underlying systems. The result is more diverse metadata and new data services for enriching and sharing resource knowledge. Get an overview of the new Knowledgebase and learn how it benefits Intota, Summon, and other ProQuest products.

Speakers
avatar for Yvette Diven

Yvette Diven

Product Manager Lead in Data Services, ProQuest
Yvette Diven, Product Manager Lead in Data Services at ProQuest Workflow Solutions, is actively involved in the library community on initiatives related to metadata frameworks, services and curation. In the past several years she has presented at ALA, ER&L, the Charleston Conference, the North Carolina Serials Conference and other events speaking on current and emerging standards, Open Access, and Linked Data. Yvette had the privilege to... Read More →


Thursday October 8, 2015 1:45pm - 2:30pm
Avenue Ballroom - 4th Floor

1:45pm

DT04: Top Five Summon Best Practices
Join a veteran ProQuest Discovery subject matter expert for ProQuest for this session. He will draw on his broad experience with hundreds of customers over more than six years working with our Discovery products and will distil the ideas and approaches we think every Summon customer should know Learn how to maximize a Basic Search with “Search-Refine-Get.” Take advantage of Advanced Search for known-item searching. See how and why your institution can easily deploy widgets and other custom search boxes based on Summon.

Speakers
avatar for Kevin Lane-Cummings

Kevin Lane-Cummings

Senior Training and Consulting Partner, ProQuest
Kevin Lane-Cummings has been a technical communicator and trainer for over 25 years. With ProQuest, he has been training clients on Summon, 360 Link, and other Workflow Solutions services for the past two years. Before that, he spent four years with ProQuest as a technical writer of help documentation for those same services. In previous positions he has been a flight instructor, an astronomy educator, an author, and an editor. And once upon a... Read More →


Thursday October 8, 2015 1:45pm - 2:30pm
Kane - 3rd Floor

2:30pm

Break
Thursday October 8, 2015 2:30pm - 2:45pm
Avenue Ballroom Foyer - 4th Floor

2:45pm

MT05: Roundtable: Squeaky Clean Reporting in COUNTER and Intota Assessment
Most people think of reporting as a push-a-button-and-go activity. But, if you don’t understand what you’re doing, it can be garbage-in, garbage-out. Learn how the business logic layer in Intota Assessment works and how to implement best practices in Reporting from start to finish. Experts from ProQuest will talk about COUNTER usage statistics, analysis and reporting options and give a demo of Ad hoc reporting.

Speakers
avatar for Steve Guttman

Steve Guttman

Senior Director of Product Management, ProQuest
Steve Guttman is a senior director of product management for ProQuest. In this role he leads a dynamic team of product managers dedicated to developing solutions for discovery, researcher workflow and researcher profile services. He is passionate about improving the user experience, developing integrated researcher solutions and increasing access to library resources. Steve also serves as a member of the Open Discovery Initiative, a NISO... Read More →
avatar for Penelope (Penny) Hawk

Penelope (Penny) Hawk

Senior Project Manager, Engineering Services, ProQuest
Penelope Hawk, Senior Project Manager for Intota, joined ProQuest in February of 2014 to lead the Intota Assessment development team where her focus has been on data quality and reporting. Prior to joining ProQuest, she worked for LexisNexis for 7 years leading the back office development team (including CRM, Financials and BI). Penny graduated from Syracuse University with a degree in Psychology and made a career change to Information... Read More →
avatar for Scott Shull

Scott Shull

Senior Training and Consulting Team Lead, ProQuest
Scott Shull is the Senior Training and Consulting Team Lead on the ProQuest Workflow Solutions software training team. Scott brought his skills to ProQuest in April of 2012 following years of working with premium retailers Starbucks Coffee and Sur La Table. Scott’s areas of expertise includes the Management and Assessment suite of products. He has trained in excess of 100 ProQuest customers to use 360 Services, Intota and, Intota... Read More →
avatar for Pam Tejes

Pam Tejes

Library Data Migration Specialist, ProQuest
Pam Tejes is part of ProQuest’s Workflow Solutions Implementation team where she assists clients in configuring and preparing Counter and Print (ILS) data for harvesting and ingestion into Intota Assessment. Her career includes over 15 years of experience in IT and library-related software roles. Previously, Pam was a technical trainer and senior consultant at SirsiDynix and more recently managed customer services and relations for the... Read More →


Thursday October 8, 2015 2:45pm - 3:30pm
Avenue Ballroom - 4th Floor

2:45pm

DT05: Understanding the ERM and Discovery Ecosystem
In the past 20 years, academic library search tools have become progressively more powerful and capable of discovering and delivering scholarly information. They have also become more complex, evolving beyond standalone databases to collections of resources on different vendor platforms that we expect to interoperate. Librarians on the frontline often relate end user confusion and frustration over how the moving parts fit together – and sometimes don’t fit like they should. In the context of a library that uses Summon, Link 2.0 and Intota, the presenter describes an approach to helping all library staff understand how the ERM and discovery ecosystem works, and where it can fail, empowering more effective end user service. He also suggests ways in which a holistic understanding that merges discovery and resource management concerns can help libraries optimize their ERM processes.

Speakers
avatar for James Hammons

James Hammons

Head of Library Technologies, Ball State University
James Hammons joined Ball State University Libraries in 1998, where he is currently Head of Library Technologies. He and his crew mind Intota, Summon, 360 Link, myriad research databases, the interlibrary loan and library management systems, a data warehouse, and some homegrown applications that support library operations. Living just north of Muncie, Jim swears Delaware County feels like God’s Country after a couple hours on his... Read More →


Thursday October 8, 2015 2:45pm - 3:30pm
Kane - 3rd Floor

3:30pm

MT06: Meeting Reference Management Needs with a Single Tool: The New and Improved RefWorks
Researchers across all levels struggle to find a tool that accomplishes all of their reference management needs. Some don’t use a tool at all or they select from a variety of commercial applications that only partially meet their needs, whether freely available or accessible through libraries. In this session you will discover how ProQuest is creating a new, complete reference management tool that meets researcher needs by bringing together citation management, full-text management, and collaboration features. In this session you’ll hear about what sets the new and improved RefWorks apart, see a demo and learn more about how it will enable more efficient and effective research.

Speakers
avatar for Jed Reinitz

Jed Reinitz

Director, Product Management, RefWorks and Pivot, ProQuest
Jed joined ProQuest in the Spring of 2015 and oversees a wide range of products including RefWorks, Pivot, Syndetics, Books in Print, Ulrich’s, and other Data Products. He has over 15 years of experience in Product Management most recently at Amazon where he worked on a variety of projects within the Kindle group. Jed holds a BA from Oberlin College and an MBA from the University of Washington.


Thursday October 8, 2015 3:30pm - 4:15pm
Kane - 3rd Floor

3:30pm

DT06: Relevancy Ranking Improvements and Future Enhancements
Find out more about recent improvements to Summon’s relevance algorithm. The presentation includes enhancements to known item searching, improvements for general, exploratory searches, and adjustments to both static and dynamic ranking to ensure better results for the end user. Learn details and insight into recent changes in the algorithm as well as a glimpse into the roadmap for relevance moving forward. Included in the presentation will be a snapshot of user feedback gathered during evaluation of the new algorithm’s performance.

Speakers
avatar for Brent Cook

Brent Cook

Director Product Management, Summon, ProQuest
Brent D. Cook, Director Product Management, Summon, joined ProQuest in 2014. Prior to ProQuest, Brent worked in product management for over 15 years, starting with a variety of Internet startups. He was the Senior Product Manager for some of the United States’ first mobile phone location based services, worked at Infospace as the lead product manager on their core metasearch technology and, worked at Dogpile.com. Most recently he... Read More →


Thursday October 8, 2015 3:30pm - 4:15pm
Avenue Ballroom - 4th Floor

4:15pm

Open Networking
Thursday October 8, 2015 4:15pm - 5:00pm
Avenue Ballroom - 4th Floor

6:00pm

Dine Around
Check out the Social Events & Dining Options and enjoy an evening in the Windy City!

Thursday October 8, 2015 6:00pm - 9:00pm
Avenue Ballroom Foyer - 4th Floor
 
Friday, October 9
 

7:30am

8:00am

8:30am

Keynote - Roadmap for 2016 and Beyond

Speakers
avatar for Jane Burke

Jane Burke

Vice President, Market Development for the Workflow Solutions unit of ProQuest, ProQuest
Jane Burke, Vice President, Market Development for the Workflow Solutions unit of ProQuest, is one of the executive sponsors of Intota™, ProQuest’s web-scale management solution. In this role, she is providing strategic leadership and working closely with the development partners to deliver a world class library collection management solution. Since joining the company in 2005, Ms. Burke has served in senior leadership roles for... Read More →
avatar for Michael Hirsch

Michael Hirsch

Vice President, Product Management, ProQuest
Michael Hirsch is the VP, Product Management for ProQuest Workflow Solutions.  In this role, Michael leads a team of product managers collectively responsible for the product strategy, roadmaps, and overall business success of all PQWS products - including Summon, Intota, RefWorks, Pivot, Syndetics, 360 MARC, and more. | | Michael’s career spans more than 20 years of technology and software product management - including roles at... Read More →
avatar for Greg Zick

Greg Zick

Vice President, Engineering, ProQuest Workflow Solutions, ProQuest
Greg Zick, Vice President of Engineering, leads the development teams for PQWS products including Summon, Intota, Knowledgebase and 360 link. Working closely with product and business, the engineering groups focus on the effective design and delivery of high quality products that provide real solutions and value to the library community. | | Mr. Zick’s professional career includes being a Professor at the University of Washington and... Read More →


Friday October 9, 2015 8:30am - 9:30am
Avenue Ballroom - 4th Floor

9:30am

MT07: Where to Start? Building a New Digital Collection at the School of Medicine, Western Michigan University
What if you were given the opportunity to build a new library from scratch? Where would you begin? Liz will share her experience using ProQuest products and solutions to build a completely digital library to manage digital assets. She will focus on how to build a sustainable, fluid, collection to connect users to free, lease, rented and shared collections for an opening day collection. This talk will appeal to an audience who needs to establish a new collection quickly, facing significant reductions in library resources or migrating to a solely electronic collection.

Speakers
avatar for Elizabeth Lorbeer

Elizabeth Lorbeer

Library Director, Western Michigan University School of Medicine
Elizabeth “Liz” Lorbeer is the founding Library Director at Western Michigan University Homer Stryker M.D. School of Medicine, a new medical school in the U.S. to be granted preliminary accreditation from the Liaison Committee of Medical Education. Lorbeer is the chief designer of the new digital library built from the ground up in under eight months. Her career spans twenty years as a librarian and library administrator. She... Read More →


Friday October 9, 2015 9:30am - 10:15am
Avenue Ballroom - 4th Floor

9:30am

DT07: The Hills are Alive with the Sound of Metadata: How Summon and the Knowledgebase Work Together to Represent Content
Article titles, and article authors. Publication dates, and publication places. Title lists that populate our knowledgebase. These are a few of our metadata things. Join our content experts as they walk you through what it takes to get metadata into Summon and the Knowledgebase, and how the two relate to each other to make content discoverable. From ingestion to post-ingestion maintenance and updating, learn about what it takes to manage such copious amounts of metadata, and how it can influence the user experience when using Summon and the Knowledgebase.

When the link breaks, when the duplicate dings, when you’re feeling mad, just simply remember these metadata things. And then you won’t feel so bad. (We hope)

Speakers
avatar for Allison Feist

Allison Feist

Manager, Content Production, Content Ops, ProQuest
Allison Feist is a manager of Content Production at ProQuest, where she serves as the liaison for the Program for Cooperative Cataloging at the Library of Congress. She holds an MLIS from the University of Illinois at Urbana-Champaign.
avatar for Wendy Gabelhouse

Wendy Gabelhouse

Content Analyst, ProQuest
Wendy Gabelhouse, Content Analyst, joined ProQuest in 2006,where she has specialized in metadata acquisition and ingestion for various Workflows Solutions’ products. She has been a member of the Summon Content Operations Team since 2010. In her current role, she works closely with content providers to evaluate metadata for potential inclusion in the Summon Index. Wendy holds a Bachelors’ Degree in Information and Library Studies... Read More →


Friday October 9, 2015 9:30am - 10:15am
Kane - 3rd Floor

10:15am

Break
Friday October 9, 2015 10:15am - 10:30am
Avenue Ballroom Foyer - 4th Floor

10:30am

MT08: The Intota Evolution
Join us for an overview of Intota benefits and enhancements including a demonstration of our new Interlibrary Shared Resources functionality. Judith Guzzi will present case studies and share their experiences. Our session will include an update of our roadmap and target timelines for the next version of Intota.

Speakers
avatar for Michelle D'Couto

Michelle D'Couto

Lead Product Manager, Intota, ProQuest
Michelle D’Couto is lead product manager at ProQuest. In her current role, she is the primary liaison with leading institutions in developing the next generation library services platform. She has extensive experience in understanding technology gaps and opportunities, migration issues, and enterprise interoperability challenges facing libraries today. Her global expertise in bringing customer and product requirements into production... Read More →
avatar for Steve Guttman

Steve Guttman

Senior Director of Product Management, ProQuest
Steve Guttman is a senior director of product management for ProQuest. In this role he leads a dynamic team of product managers dedicated to developing solutions for discovery, researcher workflow and researcher profile services. He is passionate about improving the user experience, developing integrated researcher solutions and increasing access to library resources. Steve also serves as a member of the Open Discovery Initiative, a NISO... Read More →
avatar for Judith Guzzy

Judith Guzzy

Technical Services Librarian, Johnson County Community College
Judi Guzzy is a Professor and Technical Services Librarian at Johnson County Community College in Overland Park, Kansas where she coordinates the acquisitions, description and receipt for all resource formats. Judi received her M.L.I.S. from the University of California, Berkeley and previously held positions at the Washington State Library and Saint Louis University.
avatar for Amy Pemble

Amy Pemble

Product Manager, Intota, ProQuest
After joining ProQuest in 2009, Amy Pemble played "pinch hitter" on a couple of different product teams, including AquaBrowser and Summon, before finding her fit as the Product Manager on the Intota project. Prior to that Amy spent most of her career at Endeavor and Ex Libris, doing analysis for their product suites. She is passionate about metadata, using it to make librarians' lives easier, and elevating the profile of libraries as the... Read More →


Friday October 9, 2015 10:30am - 11:15am
Avenue Ballroom - 4th Floor

10:30am

DT08: Promoting the Value of the Library while Saving Money and Reducing Textbook Costs for Students
Join Kate and Eddie as they discuss how escalating textbook costs and continually evolving technologies for delivering course content have put libraries at the center of trying to make textbooks and course materials more affordable.  Kate shares experiences and lessons learned from its Open SUNY Textbooks initiative which encourages faculty to adopt, adapt or create free or low-cost alternatives to expensive textbooks.  Learn how libraries can use the new ProQuest SIPX in combination with Summon to promote library resources that save students and the library money, while at the same time making it easier for faculty to create reading lists that adopt alternative and cheaper course materials.

Speakers
avatar for Eddie Neuwirth

Eddie Neuwirth

Product Manager Lead, Discovery Services, ProQuest
Eddie Neuwirth (@EddieNeuwirth), Product Manager Lead, Discovery Services for ProQuest has been a lead team member in developing the groundbreaking Summon service and next generation 360 Link link resolver. He holds an MFA degree from UCLA and has worked at several digital media and technology start-ups including one that pioneered federated search technology for libraries. He has over ten years of experience in delivering innovative software... Read More →
avatar for Kate Pitcher

Kate Pitcher

Interim Director of Milne Library, SUNY
Kate Pitcher is currently Interim Director of Milne Library at the State University of New York (SUNY) College at Geneseo. Prior to this, she was Head of Technical Services & Collection Development and chair of the scholarly communications team. Her background at Milne Library also includes positions working in reference, instruction, government documents and as Web Development Librarian before her move to technical... Read More →


Friday October 9, 2015 10:30am - 11:15am
Kane - 3rd Floor

11:15am

11:15am

DT09: Lightning Talks
Quick, 15 minute talks by librarians on topics of interest

1) Working better together- Improving discovery and user experience by integrating data from multiple sources in our discovery environment
Jesse T. Koennecke, Head of Electronic Resources, Cornell University

2) Customizations made to the new 360 Link (Link 2.0)
Robert Sebek, Libraries Webmaster, Virginia Tech University

 

3) Using the Summon API to power our homegrown course reserves application
Paul Joseph, Systems Librarian, University of British Columbia


Moderators
avatar for Eddie Neuwirth

Eddie Neuwirth

Product Manager Lead, Discovery Services, ProQuest
Eddie Neuwirth (@EddieNeuwirth), Product Manager Lead, Discovery Services for ProQuest has been a lead team member in developing the groundbreaking Summon service and next generation 360 Link link resolver. He holds an MFA degree from UCLA and has worked at several digital media and technology start-ups including one that pioneered federated search technology for libraries. He has over ten years of experience in delivering innovative software... Read More →

Speakers
avatar for Paul Joseph

Paul Joseph

Systems Librarian, University of British Columbia
avatar for Jesse Koennecke

Jesse Koennecke

Director, Acquisitions & E-Resource Licensing Services, Cornell University
Ask me about Battledecks@ER&L!
avatar for Robert Sebek

Robert Sebek

Libraries Webmaster, Virgina Tech


Friday October 9, 2015 11:15am - 12:00pm
Kane - 3rd Floor

12:30pm

Lunch - Boxed Lunch provided by ProQuest
Note: Vegetarian options will be available.

Friday October 9, 2015 12:30pm - 1:15pm
Avenue Ballroom Foyer - 4th Floor

1:15pm

MT10: Managing Resources in Intota - Open Access and Non-Bibliographic Subscriptions
This talk will look at adapting standard ERM structures and workflows to manage both non-bibliographic and Open Access resources. We will look at how functions such as locally created statuses and collections, and internal notes and renewal details can be used in new ways to expand the usefulness of Intota.

Speakers
avatar for Kathryn Silberger

Kathryn Silberger

Senior Librarian Digital Content Services, Marist College
Kathryn Silberger is the Senior Librarian for Digital Content Services at Marist College in Poughkeepsie, NY. For the past 25 years she has been responsible for the selection, implementation and administration of the Library’s electronic systems and resources.  A Fulbright recipient, she has published in the professional literature, presented at national and regional conferences, and served on several committees with the... Read More →


Friday October 9, 2015 1:15pm - 2:00pm
Avenue Ballroom - 4th Floor

1:15pm

DT10: NISO Open Discovery Initiative and Summon Content Strategy
The NISO Open Discovery Initiative (ODI) group started its work in early 2012 to define best practices for the new generation of library discovery services such as ProQuest’s Summon. As Discovery Systems become more embedded in the fabric of libraries, it is vital that vendors be as transparent as possible—to both libraries and content providers—as to how their systems allow content to be discovered and analytics about what content has been discovered.

In this session, Steve Guttman will provide both an update to ProQuest’s compliance with NISO ODI, as well as insight into some of the important aspects of Discovery that ODI doesn’t (yet) address. ProQuest is a firm believer in “Democratic Discovery,” and ensures that content from all vendors has an equal opportunity to be discovered and viewed. Michelle D’Couto will provide an update on Summon content: what’s in the index, how fast is it growing, what new vendors have contributed to the index, and, what is the ProQuest’s content strategy moving forward.

Speakers
avatar for Michelle D'Couto

Michelle D'Couto

Lead Product Manager, Intota, ProQuest
Michelle D’Couto is lead product manager at ProQuest. In her current role, she is the primary liaison with leading institutions in developing the next generation library services platform. She has extensive experience in understanding technology gaps and opportunities, migration issues, and enterprise interoperability challenges facing libraries today. Her global expertise in bringing customer and product requirements into production... Read More →
avatar for Steve Guttman

Steve Guttman

Senior Director of Product Management, ProQuest
Steve Guttman is a senior director of product management for ProQuest. In this role he leads a dynamic team of product managers dedicated to developing solutions for discovery, researcher workflow and researcher profile services. He is passionate about improving the user experience, developing integrated researcher solutions and increasing access to library resources. Steve also serves as a member of the Open Discovery Initiative, a NISO... Read More →


Friday October 9, 2015 1:15pm - 2:00pm
Kane - 3rd Floor

2:00pm

2:45pm

Closing Remarks
It’s been a jam-packed two days!  This session will wrap up the User Summit with a review of what we all learned, what interesting new topics emerged and, a look ahead to the 2016 User Summit.

Speakers
avatar for Kristi Marchbanks

Kristi Marchbanks

Senior Vice President, Global Sales, Marketing and Customer Experience, ProQuest
Kristi Marchbanks, Senior Vice President, Global Marketing, Sales, and Customer Experience & Service, leads the development and execution of innovative go-to-market strategies to drive growth across the ProQuest enterprise. | | Ms. Marchbanks is known for her ability to identify new market and revenue opportunities and develop inventive strategies and solutions. She joins ProQuest after spending more than 15 years leading marketing, sales... Read More →


Friday October 9, 2015 2:45pm - 3:30pm
Avenue Ballroom - 4th Floor