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Thursday, October 8 • 2:45pm - 3:30pm
DT05: Understanding the ERM and Discovery Ecosystem

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In the past 20 years, academic library search tools have become progressively more powerful and capable of discovering and delivering scholarly information. They have also become more complex, evolving beyond standalone databases to collections of resources on different vendor platforms that we expect to interoperate. Librarians on the frontline often relate end user confusion and frustration over how the moving parts fit together – and sometimes don’t fit like they should. In the context of a library that uses Summon, Link 2.0 and Intota, the presenter describes an approach to helping all library staff understand how the ERM and discovery ecosystem works, and where it can fail, empowering more effective end user service. He also suggests ways in which a holistic understanding that merges discovery and resource management concerns can help libraries optimize their ERM processes.

avatar for James Hammons

James Hammons

Head of Library Technologies, Ball State University
James Hammons joined Ball State University Libraries in 1998, where he is currently Head of Library Technologies. He and his crew mind Intota, Summon, 360 Link, myriad research databases, the interlibrary loan and library management systems, a data warehouse, and some homegrown... Read More →

Thursday October 8, 2015 2:45pm - 3:30pm
Kane - 3rd Floor

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